Refund policy

Returns and Refunds Policy

1. Right of Withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code and Directive 2011/83/EU, you have 14 calendar days from receipt of your order to exercise your right of withdrawal, without needing to provide a reason or incur any penalties.

How to exercise your right of withdrawal

  • To exercise your right of withdrawal, please contact us at support@cycloptim.fr or via our contact form.
  • You must notify us of your decision to withdraw before the 14-day period expires.

Returning your order

  • Items must be returned in their original condition, complete, unused, and in their original packaging.
  • Return shipping costs are at your expense, unless the item is faulty or does not match your order.

Refunds

  • Refunds will be processed within 14 days of receiving the returned item or proof of postage, whichever comes first.
  • The refund will cover the cost of the item and standard delivery charges. Any additional charges for expedited shipping are non-refundable.

2. Faulty or Incorrect Items

If the item you received is faulty or does not match your order, you may request a replacement or a full refund, in accordance with Articles L.217-4 et seq. of the French Consumer Code.

How to proceed

  1. Contact us at support@cycloptim.fr with your order number and a description of the issue.
  2. Where possible, please include photos of the item.
  3. We will arrange either a replacement or a full refund.

3. Exceptions to the Right of Withdrawal

In accordance with applicable law, the right of withdrawal does not apply to:

  • Personalised or made-to-order items
  • Sealed items that cannot be returned for hygiene reasons (e.g. certain cosmetic or food products) once the packaging has been opened
  • Items that deteriorate rapidly or have passed their expiry date

4. Contact for Returns and Complaints

For any questions regarding a return or refund, please contact us:

Email: support@cycloptim.fr

Returns address:
SportOptim
18 rue Jeanne Lanvin
33100 Bordeaux
FRANCE

We are committed to handling your request promptly and keeping you informed of the status of your refund or exchange